Complaints Clearly Stated
Help to Hasten Results

When you have a complaint; HOW you state it is as important as WHAT your complaint is about, in reaching a result.

The BBB suggests, and requests, that you take the following steps

before filing a complaint;

  • Return to the person who sold you the merchandise or service. Tell them what is wrong, factually, calmly and politely. Request an appropriate adjustment or settlement. Many situations may be resolved in this fashion at this stage.
     
  • If necessary, make your complaint verbally or preferably in writing to the person in charge of the department, or the company's complaint department. Their names may be obtained by phoning the company.
    In writing your complaint to the company, include your return address and date at the top of the page. Type or clearly write the details, make certain that your name appears legibly - with your signature. Whenever possible keep your complaint to a single page. Do not include threats or other comments that will prevent a timely and reasonable settlement. Keep a copy of your letter.     To view a copy of a sample letter of complaint or call (709) 364-2222.
  • Most reputable firms will need some time to answer your letter. If you do not receive acknowledgment or a satisfactory reply within (3) weeks, it may be time to turn to the BBB for help.
     
  • Complete and submit the following BBB Customer Complaint Form, you may mail us copies (never original documents) of any support material such as cheques, receipts, contracts, or sales slips to help us understand the situation. If contacting us by mail please use black ink only and include a cover letter with your contact information so we may process your complaint properly. Remember that in observance of PIPEDA (Personal Information Protection & Electronic Documents Act) BBB Newfoundland & Labrador requires your written permission to share your contact information with the company you are complaining about. Click to see details of our Privacy Policy.
     
  • In both the first letter to the firm and in the BBB form, it is important to stick only to the relevant facts as you know them. Letters written in anger and in threatening terms destroy the reasonable tone in which most misunderstandings can be sorted out. Reputable firms prefer to help customers. Anything that confuses the issue or antagonizes the involved parties is detrimental to the interests of all parties.

Register a Complaint

Consumer Complaint Form


 Only if you have taken all of the steps as described above is it an appropriate time to file a complaint with our office should you wish to do so.

In order to help resolve the dispute, the Better Business Bureau must have your name, address, telephone and fax numbers and e-mail address, if available. The personal information you provide will be used only as required and will not be utilized outside of the complaint process.

PLEASE NOTE:
 The Better Business Bureau of Newfoundland & Labrador will not process anonymous complaints.
We handle complaints on companies located within the province of Newfoundland & Labrador.
If the company you are having an issue with should fall under the service area of another Bureau we would be happy to supply you with the contact information for the appropriate Bureau.

If you are seeking information or wish to inform us of a situation for information purposes please do not complete and submit this form, rather contact us by telephone, (709) 364-2222 or toll free at 1-877-663-2363 (outside St. John's metro area) or email us.
You may also visit the central website for all North American BBB www.bbb.org or go directly to the online complaint system.
 
 


Consumer Information:


Title      Mr.       Ms.       Mrs.

Last Name:    First Name:   

Address:        

City:                Province:    Postal Code:  

Tel:                 Ext: Fax:   

email:           

Complaint to be Filed Against this Company:

Company Name: 

Address:           

City:                    Province:     Postal Code:   

Tel:                    Ext:   Fax:   

 email:                

web:                 

Complaint Information:

Please provide a brief, factual description of the problem you have experienced. 

In this section, not all fields may apply to your complaint.  Please fill only the appropriate fields.

Date problem first occurred (mm/dd/yyyy)     //

Date(s) you complained to company              

To whom (Contact name)                             

Product or Service Manufacturer                   

Brand Name or Manufacturer                       

Model Name or Number                              

Date Purchased (mm/dd/yyyy)                      

Order, Contact, Acct. or Policy #                   

Name of Salesperson                                     

Have you already paid for this product/service?  Yes      No     Partial  payment made

Purchase price                                             $ 

Amount in dispute                                         $ 

Method of payment  Cash  Cheque Credit Card    Money Order

Desired settlement  Replacement Refund   Other (Explain)

                             

In observance of PIPEDA (Personal Information Protection & Electronic Documents Act) BBB Newfoundland & Labrador will use your personal information solely for the purpose(s) it was collected. Click to see details of our Privacy Policy.

Yes, I understand and agree to have my name and contact information provided to the company noted above as part of the complaint process with BBBNL.

No, I do not wish for BBBNL to share my contact information with the company noted above. I am giving you the details above for information purposes only.